The website mfrançais.com (hereinafter referred to as « the website ») is an online French course booking platform. This service is offered to users (hereinafter referred to as « the user ») under the following terms and conditions. By purchasing lessons on this website, the user agrees to all the general terms and conditions of sale outlined below.

C1. The website offers online French lessons. Lessons are purchased in the form of lesson credits, which can be bought individually, in packs, or through subscriptions.

C2. The purchase of credits entitles the user to use those credits to book lessons. One lesson credit allows the booking of a 50-minute lesson. 0.5 lesson credit allows the booking of a 25-minute lesson.

C3. The purchase of a level assessment entitles the user to book one (1) single 25-minute session. Once this session has been used, the user shall no longer be eligible to purchase another assessment session. The level assessment is a standalone product and is not part of the lesson credit system and does not grant access to a standard lesson.

C4.Lesson credits are subject to a limited validity period, which is specified at the time of purchase. Unless otherwise stated, this period is set at three (3) months from the date of issuance.
In exceptional circumstances (such as illness or natural disasters), this validity period may be extended with the agreement of the teacher.

Credits obtained through a subscription are valid for a maximum period of three (3) months from their date of issuance, provided that the subscription remains active.

In the event of subscription cancellation, all unused subscription credits shall expire within thirty (30) days from the effective date of cancellation, including where their original validity period has not yet expired.

C5. The purchase of credits is restricted to users who have created an account on the website.

C6. Creating an account requires providing personal information to identify the user.

C7. Lessons are booked using the scheduling tool available in the user account area.

C8. Booking a lesson deducts credits in accordance with the value defined in clause C2. The credit balance is updated as follows:

• upon confirmation of a credit purchase (the corresponding amount is added to the balance),
• upon monthly renewal of a subscription (the corresponding amount is added to the balance),
• upon confirmation of a booking (the corresponding amount is deducted from the balance),
• upon credit restitution (the corresponding amount is added back to the balance).

C9. In the case of credit restitution under the conditions listed below, the value is returned as defined in clause C2.

C10. A lesson may be cancelled up to twenty-four (24) hours before its scheduled start time. In such cases, the corresponding credit shall be refunded.
After this period, the lesson shall be deemed due and the corresponding credit shall be definitively consumed.

C11. To reschedule a lesson, it must first be cancelled (refer to clause C10 regarding cancellations).

C12. In the event that the user does not attend the scheduled lesson, the lesson shall be deemed completed and the corresponding credit shall be definitively consumed.

C13. If the teacher is exceptionally unable to conduct the lesson, the lesson credit will be credited back.

C14. If a lesson cannot take place due to technical issues beyond the control of both the teacher and the user (including, but not limited to, video platform unavailability), the corresponding credit shall be refunded.

Such situations shall be assessed based on the available information and validated by the website.

C15. Lesson credits and digital products offered on the website constitute digital services or digital content.

For users located within the European Union, a right of withdrawal of fourteen (14) days applies from the date of purchase.

However, this right shall be lost where the user:

• has expressly requested immediate performance of the service or immediate access to digital content,
• has expressly acknowledged that they thereby waive their right of withdrawal,
• and the service has begun to be performed (including by booking a lesson) or access to the digital content has begun (including by download or consultation).

Accordingly:

• digital products are non-refundable once access or download has begun under these conditions.
• lesson credits are non-refundable once they have begun to be used;

C16. A booked lesson begins at the scheduled time and ends either 25 or 50 minutes later, depending on the reserved duration.

C17. Lessons are held via a third-party video conferencing platform, independent from the website. It is the user’s responsibility to ensure they have access to the platform specified on the website.

C18. In the event of modification or unavailability of the video conferencing platform, the website reserves the right to provide the lessons through an equivalent alternative solution. Users shall be informed by any appropriate means.

C19. Price increases or decreases (such as promotional offers) do not affect the value of credits already purchased and do not entitle the user to any refund of the difference. The value of a purchased credit remains as defined in clause C2.

C20. The website reserves the right to refuse registration to any user for legitimate reasons, including non-compliance with these terms.

C21. The website reserves the right to suspend or terminate a user account in the event of a breach of these terms.
In such cases, unused credits may be refunded or cancelled at the discretion of the website, except in cases of fraud..

C22. A user may request the closure of their account and the deletion of associated data.
Such closure shall result in the loss of any unused credits, unless otherwise required by applicable law.
It is the user’s responsibility to use their credits prior to requesting account closure.

C23. Data provided during account creation and service use is used by the website to identify users, contact them if necessary, facilitate bookings, and manage credits.

C24. The collected data is not intended to be shared with third parties. Only the data necessary for payment or for booking via the video conferencing platform is transmitted.

C25. Some data is required by the payment platform used by the website.

C26. Payment-related data is not stored by the website. It is processed exclusively by the payment platform in accordance with standard security protocols.

C27. The video conferencing platform currently used by the website is Google Meet.

C28. Users may subscribe to subscription plans. Subscriptions provide a monthly allocation of credits corresponding to the selected plan (4, 8, or 12 credits per month).

C29. Credits obtained through a subscription may be used for both one-time bookings and recurring bookings.

C30. Recurring bookings are only available while a subscription is active.

C31. A recurring booking allows the user to reserve a time slot for a period of three (3) months, provided that the subscription remains active.

C32. When a recurring booking is created, four (4) credits are used to confirm the first four weekly sessions. Time slots for the following two (2) months are reserved for the user as unconfirmed bookings.

C33. The user may manually confirm unconfirmed bookings, provided they have sufficient credits available.

C34. Unconfirmed bookings do not consume credits until they are confirmed, either automatically upon subscription renewal or manually by the user.

C35. Upon automatic subscription renewal, the four (4) unconfirmed bookings for the current month are automatically confirmed, and four (4) new unconfirmed bookings are created to maintain the three-month reservation period.

C36. Unconfirmed bookings may be cancelled at any time. As no credits have been consumed, no refund is applicable.

C37. A recurring booking may be cancelled at any time.

C38. Upon cancellation of a recurring booking, all unconfirmed bookings are deleted. Confirmed bookings remain scheduled and may be cancelled manually in accordance with clause C10.

C39. A subscription may be cancelled at any time.

C40. Upon cancellation of a subscription, all recurring bookings shall be terminated in accordance with clause C38.

C41. Upon cancellation of a subscription, any unused subscription credits shall be subject to the validity conditions set out in clause C4.

C42. The number of recurring bookings available depends on the selected subscription plan:

• 4 credits/month: one 50-minute recurring booking or two 25-minute recurring bookings
• 8 credits/month: two 50-minute recurring bookings or four 25-minute recurring bookings
• 12 credits/month: three 50-minute recurring bookings or six 25-minute recurring bookings